About Us

Person-Centred Care
That Puts You First

At Warmth Care, person-centred support means you're at the centre of every decision. As a registered NDIS provider based in Winter Valley, we take the time to understand your goals, your routines, and what independence looks like for you, then we build support around that, not the other way around. We work alongside participants, families, and support coordinators across Victoria to deliver reliable, respectful care at home and in the community. Whatever you need help with, daily living, getting out and about, or building new skills, we focus on what matters to you and adjust as your needs change.

Mission

Our Mission

At Warmth Care Support Services, our mission is to empower people living with disability to lead independent, fulfilling lives within their own communities. We do this by delivering person-centred support that respects each individual's choices, culture, and goals, working alongside participants and their families to build genuine, trusting relationships. Our team is committed to providing high quality care across all support categories, from daily personal activities to community participation, always guided by dignity, respect, and a deep understanding of each person's unique circumstances. We believe that meaningful support goes beyond ticking boxes on a care plan; it means truly listening, adapting, and showing up consistently so that every participant feels valued, safe, and understood in the care we provide.

Vision

Our Vision

We envision a future where every person with a disability in our community has equal access to the support, opportunities, and resources they need to thrive, free from barriers and judgement. Warmth Care Support Services aims to be a trusted name across the region, known not just for the quality of our services but for the warmth and compassion we bring to every interaction. We see a community where inclusion is the norm rather than the exception, where participants are active decision makers in their own care, and where families can feel confident their loved ones are supported by people who genuinely care. Through consistent, reliable, and heartfelt service, we hope to set a new standard for what compassionate disability support can look like.

Goals

Our Goals

Our goals are centred on continuous growth, both for our organisation and for the participants we support. We aim to expand our range of services to meet the evolving needs of the NDIS community, while maintaining strict standards of safety, professionalism, and person-centred practice in everything we do. We are committed to investing in our support workers through ongoing training and development, ensuring they have the skills and confidence to deliver exceptional care. Beyond service delivery, we hope to strengthen our ties within the local community through partnerships, education, and advocacy, helping to break down stigma around disability. Ultimately, our goal is simple: to help every participant we work with achieve greater independence, confidence, and quality of life on their own terms.

Who We Are

Supporting Dreams,
Changing Lives

We're a team of dedicated support workers and coordinators committed to helping NDIS participants build the skills and confidence to live life on their own terms.