Terms of Service

Last updated: 2026-08-31

These Terms of Service ("Terms") govern your use of the website located at [warmthcare.com.au] (the "Website"), operated by [Legal Entity Name Pty Ltd] trading as Warmth Care Support Services (ABN: [ABN], NDIS Registration Number: [NDIS Registration Number]) ("Warmth Care", "we", "us", "our").

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About this website

This Website provides general information about Warmth Care's NDIS support services, allows visitors to make enquiries, and allows prospective employees to express interest in working with us. It is intended for use by NDIS participants, their families and carers, referrers, and prospective employees or contractors.

2. Not a substitute for your NDIS plan or professional advice

Information on this Website is general in nature and provided for informational purposes only. It does not constitute personalised advice about your NDIS plan, funding, eligibility, or support needs, and should not be relied upon as such. For advice specific to your circumstances, please contact us directly or speak with your NDIS planner, Local Area Coordinator, or Support Coordinator.

Nothing on this Website constitutes a guarantee of service availability, eligibility, or outcomes.

3. Use of the website

You agree to use this Website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this Website by anyone else. Prohibited uses include, but are not limited to:

• Attempting to gain unauthorised access to any part of the Website, our systems, or our data
• Submitting false, misleading, or fraudulent information through our forms
• Using automated means (bots, scrapers) to access or interact with the Website without our consent
• Uploading or transmitting any viruses, malware, or harmful code
• Using the Website to send unsolicited commercial communications (spam)
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity

We reserve the right to restrict or terminate your access to the Website if we reasonably believe you have breached these Terms.

4. Enquiries and applications submitted through this website

When you submit our contact form or careers/application form, you confirm that:

• The information you provide is true, accurate, and not misleading
• You have the right to provide any personal information about yourself (or, where applicable, another person you are enquiring on behalf of, such as a participant you support) that you include in the form
• You understand your submission will be sent directly to us by email and handled in accordance with our Privacy Policy

Submitting an enquiry or job application does not guarantee that we will be able to provide services to you, or that your job application will be successful. We will respond to genuine enquiries and applications within a reasonable timeframe, but we do not guarantee a response time.

5. Intellectual property

All content on this Website, including text, graphics, logos, images, and the overall design and layout, is owned by or licensed to Warmth Care and is protected by Australian copyright and trademark law, unless otherwise indicated. You may view and print pages from the Website for your own personal, non-commercial use. You may not reproduce, distribute, modify, or republish any content from this Website for commercial purposes without our prior written consent.

6. Third-party links

This Website may contain links to third-party websites (for example, the NDIS Commission or NDIS website) for your convenience. We do not endorse and are not responsible for the content, accuracy, or privacy practices of any linked third-party website. Accessing linked websites is at your own risk.

7. Availability of the website

We aim to keep this Website available and functioning correctly, but we do not guarantee that it will always be available, uninterrupted, secure, or error-free. We may suspend, withdraw, or restrict availability of all or part of the Website for business or operational reasons, including maintenance, without notice.

8. Limitation of liability

To the maximum extent permitted by law:

• We provide this Website "as is" and make no warranties, express or implied, about its accuracy, completeness, or fitness for a particular purpose.
• We are not liable for any loss or damage arising from your use of, or inability to use, this Website, including any loss resulting from a security breach, technical fault, or unauthorised access, except to the extent that liability cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

9. Indemnity

To the extent permitted by law, you agree to indemnify Warmth Care against any claim, loss, damage, or expense arising from your breach of these Terms or your misuse of the Website.

10. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, legal obligations, or the operation of the Website. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria, Australia in relation to any dispute arising from these Terms or your use of the Website.

12. Contact us

If you have any questions about these Terms, please contact us:

• Email: info@warmthcare.com.au
• Phone: 0452166744
• Post: 26 Alto Grange, WINTER VALLEY VIC 3358